Saya Stationeries Private Limited, we strive to ensure customer satisfaction with our products. We understand that sometimes circumstances may arise where a refund or return is necessary. To provide clarity and transparency, we have established the following refund and return policies:
- Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service team within 10 days of receiving the item. We will arrange for a replacement or issue a refund as per your preference.
- Incorrect Product or Order: In the rare event that you receive an incorrect product or your order is incomplete, please notify us within [number of days] days of receiving the item. We will take prompt action to rectify the situation by sending the correct product or completing your order. If the correct product is unavailable, we will issue a refund.
- Dissatisfaction with Product: If you are not satisfied with your purchase and would like to request a refund, please contact our customer service team within 10 days of receiving the item. We will assess the situation on a case-by-case basis. Please note that the product must be unused, in its original condition, and in its original packaging for a refund to be considered.
Eligibility: To be eligible for a return, the product must be unused, in its original condition, and in its original packaging. Returns must be initiated within 10 days of receiving the item.
Return Process: To request a return, please contact our customer service team. They will guide you through the return process and provide you with any necessary instructions or documentation. Please note that return shipping costs may apply and will be borne by the customer unless the return is due to our error or a defective product.
Refund Processing: Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed using the original payment method. Please allow [number of days] for the refund to be reflected in your account.
Please note that certain products may be non-returnable or subject to specific return conditions due to hygiene reasons or other factors. These details will be clearly communicated on the product page or during the purchase process.
It is important to review the specific refund and return policies applicable to your purchase, as they may vary depending on the product or promotional offers. Our customer service team is available to assist you and provide any additional information or clarification you may need regarding refunds and returns.
We value your satisfaction and aim to resolve any issues promptly and fairly. Our goal is to ensure a positive shopping experience for all our customers.